ck33 Privacy Policy
Your personal information is of great importance to us. This document clearly explains how ck33 collects data, what it is used for, and how it is kept secure.
This policy was last updated on January 2025. ck33 reserves the right to amend this policy at any time.
1. Introduction and Applicability
This Privacy Policy ("Policy") applies to users of ck33's website and related platforms. ck33 is an online gaming and betting platform that serves users in Bangladesh. By creating an account, using any service, or browsing the website, you are considered to have accepted the terms set out in this policy.
Protecting personal information is one of ck33's core responsibilities. We believe that keeping each member's data secure is not just a legal obligation — it is also our ethical commitment. We therefore follow internationally recognised data protection practices.
Alongside reading this policy, we encourage you to read our Terms and Conditions for full details of ck33's service terms.
This policy applies to users aged 21 and above. All ck33 services are intended for users aged 21+.
2. What Information We Collect
ck33 collects only the information necessary to provide services, manage accounts, and ensure security. The different types of information collected are explained below.
Identity Information
Information you provide during registration includes: full name, date of birth, national ID number (for age and identity verification), mobile number, and email address.
Financial Information
During deposits and withdrawals, your bKash, Nagad, Rocket, or Upay account number and bank account details are collected. This information is used solely to complete transactions and prevent fraud.
Technical and Usage Information
Information about your device is collected automatically, such as: IP address, browser type and version, operating system, device identifier, and data about time spent on the platform and pages visited. This information is used to improve service quality and for security analysis.
Gaming and Betting Activity Information
Your gaming history, betting patterns, win/loss records, and bonus usage history are stored. This information is used to ensure responsible gaming and to provide you with a personalised experience.
Communication Information
Messages you send via live chat and email are recorded. This helps with service quality monitoring and issue resolution.
3. Purpose of Data Use
ck33 uses collected information only for the legitimate purposes listed below. It is never sold or unnecessarily shared with third parties under any circumstances.
Account Management
For registration, login verification, password recovery, and account security activities.
Financial Transactions
For processing deposits and withdrawals, detecting fraud, and maintaining financial records.
Customer Support
To resolve issues and answer member queries via 24/7 live chat and email.
Responsible Gaming
To identify unusual gaming behaviour and assist members, and to help prevent problematic behaviour.
Platform Improvement
To analyse usage patterns and improve the site's performance, design, and service quality.
Promotional Communication
To inform you about bonuses, promotions, and important updates, based on your consent.
4. Cookies and Tracking Technologies
The ck33 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve site functionality. ck33 uses three types of cookies:
Essential Cookies
These are necessary for the site to operate. They are used to maintain login sessions, verify security, and navigate pages. They cannot be disabled.
Functionality Cookies
These cookies remember your preferences such as language settings and display settings. They make your experience more personalised. You can manage them through your browser settings.
Analytics Cookies
These cookies are used to analyse which parts of the site are used most and where issues occur. The data is stored in aggregate form, not at an individual level.
You can control cookies by changing your browser settings. However, disabling certain cookies may limit some features of ck33.
5. Sharing Information with Third Parties
ck33 does not sell, rent, or share your personal information with third parties for commercial purposes. Information may be shared in the following limited circumstances:
Payment Processing Partners
Necessary information is shared with the relevant financial institutions to process bKash, Nagad, Rocket, Upay, and bank transfer transactions. This information is used solely to complete the specific transaction.
Technology Service Providers
Server hosting, cybersecurity, and game software providers have limited access to information under their contracts. Each of these partners operates under strict confidentiality agreements.
Legal Obligations
ck33 is legally required to disclose information in response to court orders, government directives, or valid requests from law enforcement agencies. In such cases, we provide only the information that has been requested.
Before sharing your information with any third party, ck33 verifies their ability to protect it. If a partner cannot meet this standard, information is not shared with them.
6. Data Security Measures
ck33 applies multiple layers of security to protect your information. We have both technical and organisational security measures in place.
SSL Encryption
All data transmissions are encrypted using SSL/TLS protocols, preventing third-party interception.
Secure Servers
Stored data is kept on secure servers with encryption, and unauthorised access is prevented.
Firewall Protection
Advanced firewalls and intrusion detection systems remain active 24/7.
Restricted Access
Staff are given access only to the information needed for their specific responsibilities.
Regular Audits
Security measures are regularly reviewed and tested to identify weaknesses.
Log Monitoring
Every access is logged and suspicious activity is monitored immediately.
However, no system on the internet is 100% secure. Please keep your account password strong and do not share it with anyone.
7. Data Retention Period
ck33 retains your information for as long as it is needed to provide services or meet legal obligations.
Active Account Data
All identity and transaction-related information is retained for as long as your account remains active.
After Account Closure
If an account is closed or deactivated, ck33 may retain information for a set period as required by applicable law. After that period, the information is securely deleted or anonymised.
Financial Transaction Records
Financial transaction records may be retained for an extended period in line with financial regulations. This is necessary for dispute resolution and auditing.
8. Your Rights Over Your Information
Every ck33 member has the following rights regarding their personal information. To exercise these rights, please contact our support team.
Right to Access
You may request a copy of all your personal information stored with ck33.
Right to Rectification
If your stored information is incorrect or incomplete, you may request that it be corrected.
Right to Erasure
In certain circumstances you may request that your information be deleted, though not all information may be erasable if legal obligations apply.
Right to Object to Processing
You may object to marketing communications or certain types of data processing.
Right to Data Portability
You have the right to receive your information in a structured, machine-readable format.
Right to Restrict Processing
In certain circumstances you may request that processing of your information be temporarily restricted.
To exercise any of the above rights, write to us at: [email protected] — we typically respond within 30 working days. For more details, see our Frequently Asked Questions (FAQ).
9. Privacy Protection for Minors
ck33 does not knowingly collect information from anyone under the age of 21. Age verification is in place during the registration process. If a minor has registered for any reason, their account will be closed and the associated information deleted as soon as this comes to our attention.
Protecting minors from online gaming is an important part of ck33's social responsibility. To learn more, read our Responsible Gaming Guidelines.
If you become aware that a minor is operating an account on ck33, please notify our support team immediately.
10. International Data Transfers
ck33's server infrastructure may be located in various countries. When your information is transferred to a server outside Bangladesh, ck33 ensures that the data protection standards of that country are acceptable and that your information receives the same level of protection.
For international data transfers, ck33 applies applicable contractual protection measures. Third-party partners involved in data sharing are also bound by confidentiality agreements of the same standard.
11. Policy Changes and Updates
ck33 may update this privacy policy from time to time. The policy may be revised due to service improvements, the addition of new technologies, or legal changes.
Notification of Changes
For significant changes, ck33 will notify members via their registered email or through a notice on the platform. Minor changes can be identified by checking the "Last Updated" date at the top of the page.
Acceptance of Changes
Continuing to use ck33 after any changes are made will be considered acceptance of the updated policy. You should therefore visit this page regularly.
If you object to any part of this policy, please stop using ck33 and request that your account be closed.
12. Contact Us
If you have any questions, complaints, or requests to exercise your data rights regarding this privacy policy, please contact the ck33 support team. Our team is ready to assist in both Bengali and English.
Live Chat
24/7 live chat support is available. Start a chat from any page on the site.
For privacy-related requests, write to: [email protected]
To learn general information about ck33, visit our About Us page.